Ways to Fix the Issues: QuickBooks Connection Has Been Lost

roywill369
4 days ago
3 min read

QuickBooks is a critical tool for businesses to manage their accounting and finances efficiently. However, like any software, it can occasionally encounter technical issues. When you view the message, QuickBooks Connection has been lost.

In this blog, we will fix the issue where the QuickBooks connection has been lost and understand what actually caused it, and understand the issue better. Make sure that you read this article carefully.

What Causes the QuickBooks Connection Has Been Lost Error?

You may face the Error message Connection has been lost. Here are the most common reasons.

If you can face the Network connectivity issues
Your Company file has been moved or deleted
If your QB Database Server Manager is not running
Check the Incorrect file or folder permissions
Power-saving mode interrupts the connection

A QuickBooks Abort error typically occurs due to a corrupted QBWUSER.INI file, which can cause the software to crash unexpectedly while saving or making changes.

How to Fix the QB Connection Has Been Lost Error

The QuickBooks Connection has been lost error often indicates a problem with the networked company file.

Step 1: Check Your Network Connection

First of all, you can verify that the network connection between the computer and the server is active.

Try opening a shared folder on the server computer.
Ping the server from the workstation (use Command Prompt: ping [ServerName]).
Restart your router or switch if needed.
Use a wired connection instead of Wi-Fi for better stability.

Step 2: Verify the File Location

If your QuickBooks company file (.QBW) has not been moved, renamed, or deleted.

On the error screen, note the path of the company file.
Go to that location and check if the file is present.
If not, contact your admin or IT team.
Avoid storing your file on external drives or cloud storage folders, such as Dropbox.

Step 3: Restart QuickBooks Database Server Manager

If you are using QuickBooks in multi-user mode, the server must run the Database Server Manager.

You can press Windows + R, type services.msc, and press Enter.
Right-click it and select Restart.
If you can be sure it is set to Automatic startup type.

Step 4: Use the QB File Doctor Tool

QuickBooks offers a built-in tool to automatically diagnose and resolve connection and file issues.

If you can download and install QuickBooks Tool Hub.
Open Tool Hub.
Run the QuickBooks File Doctor.
Select your company file and choose Check your file and network.
Let it complete the scan. It can resolve many common network errors automatically.

Step 5: Disable Power Management Settings

Power-saving modes may disconnect the network during idle times.

Open Control Panel and Power Options.
If you can choose between High Performance and Balanced.
You can click Change plan settings.
Change advanced power settings.
Disable options like Sleep, Hibernate, or Turn off the hard disk.

Step 6: You Can Check Folder Permissions

If your system must have permission to access the company file folder.

If you can, right-click on the folder containing your .QBW file.
You can go to the Properties > Security tab.
Make sure the Users and QuickBooks Database User groups have Full Control.
Click Edit if you need to change permissions.

Step 7: Turn Off Hosting on Workstations

Hosting should only be enabled on the server computer.

Open QuickBooks on each workstation.
Go to File > Utilities.
If you see Stop Hosting Multi User Access.
After that, you can click it.
Only the server should have hosting turned on.

Step 8: Reboot All Systems

Sometimes, a simple reboot of all computers, including the server, can fix lingering connection issues.

Restart the server computer first.
Then, restart each connected workstation.

Ensure the smooth functioning of QuickBooks Connection Loss

Use a Devoted server to host.
If you can go to the QuickBooks file.
If you can keep Windows and QuickBooks regularly updated.
Make regular backups of your company file.
Use strong, stable internet or LAN connections.

Final Thoughts

The error QuickBooks Connection Has Been Lost can be unsettling, especially when you are trying to access your critical financial data. You can follow the solutions above, from checking your network and file location, you can quickly restore connectivity and avoid further issues. Stuck with a technical problem? Don’t worry, our expert team is here to help. Dial our 1.855.738.2784 to connect with a QuickBooks ProAdvisor today.

Recommended Reading: QuickBooks Update Errors, How to Fix it?